6-Month Replacement Warranty
Please contact our customer service and allow us to resolve any issues regarding defective items before leaving a seller feedback/product review.
If you believe you received a defective item, please contact us and provide us your Order ID # and photo(s) of defect for evaluation. This allows us to address the issue with our headquarters in South Korea and saves you time and money from returning item for physical inspection.
Upon confirmation, we will gladly replace your order free of charge!
- This policy is only valid for naturally defective items due to a manufacturer defect.
- Defect claims caused by any other incidents, including mis-installation, damage caused by the user, or misuse or mishandling of product, are not covered under warranty
To request a warranty replacement, please provide us with the following information:
- A Close-up photo of the defective area
- Amazon Order Number
- Full name used during purchase
- Shipping Address
What is not covered by Warranty?
- Normal wear and tear of product use
- Misuse, lack of care, mishandling, accident, abuse or other abnormal use
- Use of the product other than for its intended purpose
- Damage caused by improper or unauthorized repair or maintenance
- Product that has been modified or altered
The original shipping fee is non-refundable. Upon receiving your returned package, we will issue a refund for the product to the payment method used during the time of purchase.
Customers are responsible for all return shipping costs, excluding cases regarding distributor mistakes or defective items, which will be determined and resolved at the company’s discretion.
Only items purchased directly from Modeblu will be eligible for a return request.
How to Return/Exchange a Product
1. Log into your account.
2. Click the order number containing the item(s) you wish to return.
3. Request an RMA from Amazon and wait for our authorization.
4. In 24-48 hours, you will receive an email with RMA number and important instructions. Please, do not ship the item(s) until you receive an authorization email from us.
5. Consider insuring your package in case it is lost or damaged in transit. Modeblu cannot be responsible for items that are damaged and do not arrive at our warehouse.
6. Mail your return with the appropriate postage and address below:
Modeblu RMA Dpt
12000 Slauson Ave Unit10
Santa Fe Springs, CA 90670
7. Once your return/exchange item is received will evaluate its condition and process your refund.
*Any Returned Products that are not in Original Packaging, missing contents, or in USED condition are subject to Minimum 15% Restocking Fee as we can no longer use the item.